1. No Usage Instructions: Our products come with no directions for use or intended use. We do not supply instructions on any packaging or offer instructions on how to use our products.

2. Inventory Fluctuations: Our inventory fluctuates often. If a product you order is out of stock, you will receive a similar product in size and quality, or you can choose to wait for the product to be back in stock.

3. Returns and Refunds:
– No returns on opened products.
– Returns due to invalid address or change of mind are subject to return shipping costs and up to a 40% restocking fee.
– Refunds on unshipped orders are subject to a 20% fee to cover merchant processor expenses.
– No refunds on any open bottles or packages.
– Sealed, original packaging can be returned within 3 days of delivery for a refund.

4. Free Order Gifts Promotion: Restricted to one gift per 14 business days. Free gift strains are subject to availability and are not returnable for refund or store credit.

5. Shipping:
– USPS shipping times are estimates and not guaranteed.
– First-class shipping typically takes 3-5 business days but can take up to 12.
– Priority Mail typically takes 2-3 business days but can take longer.
– No refunds for delayed shipping times.
– Orders showing as “Delivered” are the responsibility of the post office if not received.
– All orders are insured and will be replaced if showing “lost” in the mail.

6. International Shipping:
– Available to Canada and South America.
– First class up to 4 pounds, priority mail for heavier orders.
– Flat rate of $30.00 for first-class packages, including insurance.
– 20-business-day wait period for lost packages before reshipping.

7. Payment:
– Declined payments will be notified via text and email.
– Payments refunded by the bank after delivery must be paid immediately.
– $30.00 admin fee may apply for late payments.
– E-check payments are subject to specific terms, including potential hold times and fees for bounced checks.

8. Canceled Orders: Subject to a 40% restocking fee at our discretion and the cost of shipping if the label has already been created.

9. Incorrect Products:
– Must be reported within 2 business days of delivery.
– Require pictures of all received products.
– Unopened, untampered products will be exchanged for correct items.

10. Monthly Membership:
– Minimum 3-month commitment.
– Card on file will be charged monthly.
– Failure to complete 3 months requires paying the difference between discounted and regular price for received products.

11. Duties and Tariffs: Customers are responsible for any duties or tariffs incurred on importation outside the United States.

12. Purchase Authorization: Navigating, entering, and viewing the mykratomclub.com website constitutes agreement to these terms of service. This applies to payments made by phone, chat, or email authorization.

For additional questions about these Terms of Purchase, please email info@mykratomclub.com.