Why Is My Order On Hold?
If you are paying by Venmo or Cash App your order will be placed on hold until payment is received.
Orders placed prior to 4:00 PM PST and 7:00 PM EST Monday Through Friday will be processed and shipped the same day once payment is received. (Excluding Federal holidays)
Orders placed prior to 10:00 AM PST and 1:00 PM EST Saturday will process the same day aside from holiday weekends. (We do not ship on holiday weekends when the following Monday is a Federal Holiday)
We do not process and/or ship orders on Federal Holidays and Federal Holiday Weekends.
Does My Kratom Club Ship Internationally?
Yes, we are now shipping to Canada and select locations in South America which include:
Trinidad and Tobago, Argentina, Bolivia, Brazil, Chile, Ecuador, French Guiana, Guyana, Paraguay, Peru, Uruguay, and Venezuela.
The laws in other countries aside from Canada and the select places in South America listed above do not have clear guidelines and laws relating to Kratom.
Hopefully, we are able to ship to additional countries in the future but as of now, we are only shipping to the above international locations.
Are there any fees that I need to pay to join?
Our name is My Kratom Club but there aren’t any fees you have to pay to order from us.
We are a community and a “club”. Most of our customers have all had life-changing benefits from this amazing plant and My Kratom Club is a community of those that enjoy using kratom from the customer feedback health changes.
Where is My Kratom Club located?
Our warehouse is located in Sacramento, California. We offer a lot of promotions that include free upgraded shipping for orders 16 ounces or over, $15.00 store credit for every $200.00 spent, discounts for liking our Facebook page, and the latest shipping cutoff time in the industry.
We DO NOT have a physical store location as we are an ONLINE-ONLY retailer.
How does My Kratom Club ship my order?
Your order will be shipped by USPS by either first-class or priority mail. All orders are shipped in discreet packaging. Orders placed by 4:00 PM PST Monday through Friday are shipped the same day and orders after 4:00 PM are shipped the next business day excluding federal holidays. You will receive a USPS tracking number by e-mail/text once your order has been shipped. You have the option to opt-out of text messaging.
Is My Order Going to Ship First Class or Priority?
Orders 16 ounces or over will ship by 2-day or 3-day priority mail.
Orders under 16 ounces ship first class with 3-5 day delivery unless upgraded to Priority Mail for $8.00 in checkout.
Same-Day Shipping Cut-Off Times And Order Tracking?
With every order, you will receive a tracking number by e-mail.
All orders must be placed 10 minutes prior to the cutoff times listed below.
Orders placed and processed before 4:00 PM PST and 7:00 PM EST Monday Through Friday will ship the same day and receive a tracking number.
Saturday before 10:00 AM PST and 1:00 PM EST orders will ship the same day. (We Ship Every Other Saturday)
Simply click on the tracking number in the e-mail and you can see where your package is.
Will, I always get a tracking number the same day I place my order?
If your order is placed after 4:00 PM PST you will receive a tracking number the following business day or Saturday.
Excludes Sundays, Federal Holidays, and Every Other Saturday.
Can I have Tracking Updates on My Phone?
Yes. You can request text updates by stating that in the order notes when placing your order.
You will receive Package in transit texts and a package delivered text.
How Do I figure Out The Cost of Shipping?
Currently, our shipping is free for all orders of $50 or more to anywhere in the United States!
If under $50.00 we charge a flat rate of $2.00 to anywhere in the United States.
You can now upgrade to priority shipping for $8.00.
Where Does My Kratom Club Buy Their Kratom?
We purchase our Kratom from a handful of selected brands that provide us with lab results showing that their products contain 100% pure Kratom.
Why Don’t I see Different Kratom Powders Without A Brand Name Available In Your Store?
We do not carry powders purchased from Indonesia at this time that are not factory sealed. We only sell products we can verify have been packaged safely in the USA and are 100% pure Kratom.
We will be adding a larger variety of powders once we can confirm quality and safety.
What types of payment can I use to purchase from My Kratom Club?
We currently accept all major credit cards. All payments are sent through our secured SSL-encrypted system.
Alternative Payment options with a DISCOUNT:
Be sure to note that instructions for payment will be sent via text after your order is made and the order will need to be paid within 4 BUSINESS hours of the request for payment being sent.
How Long Has My Kratom Club Been In Business?
MKC was established in 2018. The opportunity arose for us to offer top-quality brands at discounted prices with a nice rewards program.
We are gaining momentum in the Kratom community and look forward to providing a variety of quality products for years to come.
Does My Kratom Club just sell Kratom?
My Kratom Club chooses right now to just focus on selling Kratom.
We also provide a lot of valuable information revolving around the all-natural supplement.
Please take a look at the many articles available on our website to learn more about Kratom.
How Do I Know If My Kratom Is Fresh and 100% Pure?
The Kratom brands we offer are lab tested and 100% confirmed pure Kratom.
For every bottle and package, we ship we personally make sure it is factory sealed.
Each order that comes to us is hand-picked from one of our vendors.
It does not sit on the shelf waiting to be sold as it is important to rotate stock and use air-tight containers for storage in a cool completely sanitized location.
What If I Find The Same Kratom Brand Cheaper on Another Website?
If you are able to provide us the link to another website that offers the same quantity and brand of Kratom for less we will match that price. The total matching price would include the cost of their shipping as well. The item does also need to be in stock.
Please remember that we have completely free USPS shipping. The site with the lower price must accept credit cards as well. If a vendor is accepting Paypal as a payment method we will not match that price. Paypal prohibits the sale of Kratom using its service. Any vendor accepting payments from Paypal is not only putting their business at risk but the customer as well. Paypal will shut your Paypal account permanently if they find out you have purchased Kratom.
Does MKC ship discreetly?
All orders are shipped in plain packaging showing MKC as the return address label along with the customer’s shipping address.
There is no identifying information about the contents of the package.
Can I Request Products For MKC To Carry In The Future?
We love your feedback and we always strive to continually improve our inventory with quality products.
I Have More Questions, How Can I Get In Touch With MKC?
Send us an e-mail: firstname.lastname@example.org
Tell us how we are doing. We love customer feedback.
Chat with one of us directly through the chat feature on our website.
Or give us a call at 1-800-401-2059.