Why Is My Order On Hold?
If you are paying by Venmo or Cash App your order will be placed on hold until payment is received.
Orders placed prior to 2:00 PM PST and 5:00 PM EST Monday Through Friday will be processed and shipped the same day once payment is received.
Orders placed prior to 10:00 PM PST Saturday will process the same day aside from holiday weekends. (We do not ship on holiday weekends when the following Monday is a Federal Holiday)
We do not process and/or ship orders on Federal Holidays.
Does My Kratom Club Ship Internationally?
Yes, we are now shipping to Canada!
The laws in other countries aside from Canada are not extremely clear and defined.
Hopefully, we are able to ship to additional countries in the future but as of now, we do not.
Are there any fees that I need to pay to join?
Our name is My Kratom Club but there aren’t any fees you have to pay to order from us.
We are a community and a “club”. Most of our customers have all had life-changing benefits from this amazing plant.
Where is My Kratom Club located?
Our warehouse is located in Sacramento, California. Due to the fact that our overhead is so low we are able to share excellent prices.
How does My Kratom Club ship my order?
Your order will be shipped by USPS by either first-class or priority mail. All orders are shipped in discreet packaging. Orders placed by 2:00 PM PST Monday through Friday are shipped the same day and orders after 2:00 PM are shipped the next business day. You will receive a USPS tracking number by e-mail once your order has been shipped.
Is My Order Going to Ship First Class or Priority?
Orders 16 ounces or over will ship 2 day or 3-day priority mail.
Orders under 16 ounces ship first class with 3-5 day delivery unless upgraded to Priority mail for $8.00 in checkout.
Same Day Shipping Cut Off Times And Order Tracking?
With every order, you will receive a tracking number by e-mail.
All orders must be placed 10 minutes prior to the cutoff times listed below.
Orders placed and processed before 1:00 PM PST and 4:00 PM EST Monday Through Friday will ship the same day and receive a tracking number.
Saturday before 10:00 AM PST and 1:00 PM EST orders will ship the same day.
Simply click on the tracking number in the e-mail and you can see where your package is.
Will, I always get a tracking number the same day I place my order?
If your order is placed after 2:00 PM PST you will receive a tracking number the following business day or Saturday.
Excludes Sunday and all Federal Holidays.
Can I have Tracking Updates on My Phone?
Yes. You can request text updates by stating that in the order notes when placing your order.
You will receive Package in transit texts and a package delivered text.
How Do I figure Out The Cost of Shipping?
Currently, our shipping is free for all orders of $50 or more to anywhere in the United States!
If under $50.00 we charge a flat rate of $2.00 to anywhere in the United States.
You can now upgrade to priority shipping for $8.00 for all orders $79.99 or less.
Where Does My Kratom Club Buy Their Kratom?
We purchase our Kratom from a handful of selected brands that provide us lab results showing their product contains 100% pure Kratom.
Why Don’t I see Different Kratom Powders Without A Brand Name Available In Your Store?
We do not carry powders purchased from Indonesia at this time that are not factory sealed. We only sell products we can verify have been packaged safely and are 100% pure Kratom. We will be happy to offer a larger variety of powders once we can confirm quality and safety.
What types of payment can I use to purchase from My Kratom Club?
We currently accept all major credit cards. All payments are sent through our secured SSL encrypted system.
New Payment Options:
Please e-mail firstname.lastname@example.org the products you would like to order and which application you would like to use.
We will send you an invoice for payment and instructions.
How Long Has My Kratom Club Been In Business?
MKC was established in 2018. The opportunity arose for us to offer top-quality brands at nearly wholesale prices.
We are gaining respect in the Kratom community and look forward to providing a variety of quality products for years to come.
Does My Kratom Club just sell Kratom?
My Kratom Club chooses right now to just focus on selling Kratom. We also provide a lot of valuable information revolving around the all natural supplement. Please take a look at the many articles available on our website to learn more about Kratom.
How Do I Know If My Kratom Is Fresh and 100% Pure?
The Kratom brands we offer are lab tested and 100% confirmed pure Kratom. For every bottle and package, we ship we personally make sure it is factory sealed. Each order that comes in to us is hand-picked from one of our vendors. It does not sit on the shelf waiting to be sold.
What If I Find The Same Kratom Brand Cheaper on Another Website?
If you are able to provide us the link to another website that offers the same quantity and brand of Kratom for less we will match that price. The total matching price would include the cost of their shipping as well. The item does also need to be in stock.
Please remember that we have completely free USPS shipping. The site with the lower price must accept credit cards as well. If a vendor is accepting Paypal as a payment method we will not match that price. Paypal prohibits the sale of Kratom using its service. Any vendor accepting payments from Paypal is not only putting their business at risk but the customer as well. Paypal will shut your Paypal account permanently if they find out you have purchased Kratom.
Does MKC ship discreetly?
All orders are shipped in plain packaging with the customer’s shipping address and our return address.
There is no identifying information about the contents of the package.
Can I Request Products For MKC To Carry In The Future?
Absolutely! We love your feedback and we always strive to continually improve our inventory with quality products.
I Have More Questions, How Can I Get In Touch With MKC?
Send us an e-mail: email@example.com
Tell us how we are doing. We love customer feedback.
Chat with one of us directly through the chat feature on our website.
Or give us a call at 1-800-401-2059.